7.3 Awareness
Everyone working under the organization's direction must know the business continuity policy, how they add to the effectiveness of the BCMS and what improved continuity performance brings, what follows from failing to conform, and what their own part and duties are ahead of, during and following a disruption.
Source: ISO 22301:2019, 7.3. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO 22301:2019 in the compliance library.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Delivery records covering staff, contractors and new starters · HR system / LMS
- A test of awareness, such as a spot check or survey, rather than delivery evidence alone · HR system / LMS
governing documentDocuments that govern the control
- Awareness material covering all four required points · HR system / LMS
First move
Common gaps auditors find
- Awareness content covering the policy only, silent on individual roles during a disruption
- Contractors and temporary staff excluded despite working under the organization's control
- No verification, so awareness is evidenced by attendance rather than by knowledge
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet