7.2 Competence
Determine the competence needed by people whose work under the organization's control affects business continuity performance, ensure they hold it on the basis of education, training or experience, take and evaluate action where competence is missing, and retain documented evidence of competence.
Source: ISO 22301:2019, 7.2. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO 22301:2019 in the compliance library.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Training records, qualifications or experience evidence per person · HR system / LMS
- Retained competence records · HR system / LMS
governing documentDocuments that govern the control
- Competence requirements defined per continuity role · Policy repository / GRC workspace
- Gap actions with an evaluation of whether the action closed the gap · HR system / LMS
First move
Common gaps auditors find
- Attendance registers filed as though attendance proved competence
- Competence defined for the continuity team only, ignoring response team members and contractors
- Actions taken to build competence never evaluated for effectiveness
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet