7.4 Communication
Determine the internal and external communications the BCMS requires, settling what will be communicated, when, with whom, how, and by whom.
Source: ISO 22301:2019, 7.4. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO 22301:2019 in the compliance library.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
none for this control
governing documentDocuments that govern the control
- Communication plan addressing each of the five determinations · Policy repository / GRC workspace
- Named communicators with authority to speak externally · Policy repository / GRC workspace
- Evidence the plan has been used, not merely written · Policy repository / GRC workspace
First move
Common gaps auditors find
- Plan covers what and when but never says who is authorised to communicate
- External communication deferred entirely to corporate affairs with no continuity input
- Plan untested, so channel assumptions fail on first use
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet