EvidenceSheet
CCPA/CPRA · Training, record-keeping and annual metrics

CCR 7101 Keep records of consumer requests for 24 months

A business must keep records of CCPA requests and its responses for at least 24 months, securely, in a ticket or log format giving the request date, type and channel, response date, nature of the response and the reason for any denial. The records may not be used for other purposes, and information kept only for this need not be released in an access response.

Source: CCPA/CPRA, CCR 7101. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CCPA/CPRA in the compliance library.

Applies only to a business that meets one of the thresholds in Cal. Civ. Code 1798.140(d).

3
artefacts
2
held by a system
0
at each review
easy
to go live
SIEM / log platform
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Request log with all required fields · SIEM / log platform
  • Retention setting showing records kept for 24 months · Data governance / DLP tooling

periodic reviewEvidence produced at each review

none for this control

governing documentDocuments that govern the control

  • Access controls on the request log · Policy repository / GRC workspace

First move

Automate the pull from your SIEM / log platform. Retention and alert rules exported from the SIEM; review evidence is the closed-alert record with reviewer and time.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

CCR 7100 Train staff who handle privacy enquiries · CCR 7102 Publish annual request metrics if handling data of 10 million or more consumers