EvidenceSheet
CCPA/CPRA · Training, record-keeping and annual metrics

CCR 7100 Train staff who handle privacy enquiries

Everyone who handles consumer enquiries about the business's privacy practices or CCPA compliance must know the Act's and the regulations' requirements and how to point consumers to the right request channel (also 1798.130(a)(6), 1798.135(c)(3)). A business handling the data of 10 million or more consumers a year must also set up, document and follow a training policy for those staff.

Source: CCPA/CPRA, CCR 7100. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CCPA/CPRA in the compliance library.

Applies only to a business that meets one of the thresholds in Cal. Civ. Code 1798.140(d).

3
artefacts
1
held by a system
0
at each review
moderate
to go live
HR system / LMS
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Training completion records for call centre, support and privacy staff · HR system / LMS

periodic reviewEvidence produced at each review

none for this control

governing documentDocuments that govern the control

  • Training materials covering CCPA rights and request routing · HR system / LMS
  • Documented training policy for businesses above the 10 million threshold · HR system / LMS

First move

Start with the 1 of 3 artefacts that already live in a system (HR system / LMS); keep the periodic reviews but log each one as a dated record with a named reviewer.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

CCR 7081 Calculate and document the value of consumer data · CCR 7101 Keep records of consumer requests for 24 months