OPS-03 Capacity Management - Controlling of Resources
Give the cloud customer, so far as the service model permits, the means to monitor and steer the system resources allocated to it, so the customer can prevent resource contention and sustain adequate performance.
Source: BSI C5 (121-criteria catalogue), OPS-03. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open BSI C5 (121-criteria catalogue) in the compliance library.
The edition of the catalogue is not stamped here; check the edition your attestation is issued against.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
- Customer console screenshots of quota, scaling and resource limit settings · Cloud console / configuration management
- Change record for a resource adjustment initiated by a customer · Ticketing / ITSM
periodic reviewEvidence produced at each review
none for this control
governing documentDocuments that govern the control
- Product documentation stating which resource controls exist for each service model · Policy repository / GRC workspace
- Sample tenant metric feed or API response exposing allocated resource usage · Policy repository / GRC workspace
First move
Common gaps auditors find
- Customer facing metrics show consumption but offer no lever to act on it
- Controls documented for the flagship service while older services expose nothing
- Quota changes possible only through a support ticket with no stated turnaround
- Contention effects hidden from the customer because only aggregate figures are shown
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
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