OPS-02 Capacity Management - Monitoring
Operate defined technical and organisational safeguards that monitor resource consumption and the provisioning and de-provisioning of cloud services, demonstrating that what is delivered stays within contractual agreements and agreed service levels.
Source: BSI C5 (121-criteria catalogue), OPS-02. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open BSI C5 (121-criteria catalogue) in the compliance library.
The edition of the catalogue is not stamped here; check the edition your attestation is issued against.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
- Utilisation dashboard showing configured thresholds and current headroom per cluster · Cloud console / configuration management
- De-provisioning workflow record showing resources reclaimed after an account closed · Identity provider / directory
periodic reviewEvidence produced at each review
- Service level attainment report covering the assessment period · Cloud console / configuration management
- Escalation record raised when a utilisation threshold was crossed · Cloud console / configuration management
governing documentDocuments that govern the control
none for this control
First move
Common gaps auditors find
- Thresholds observed with no defined action once they are breached
- Capacity released by departing tenants never returned to the shared pool
- Service level attainment calculated by hand from figures that cannot be reproduced
- Alert points set above the level at which performance already degrades
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetOPS-01 Capacity Management - Planning · OPS-03 Capacity Management - Controlling of Resources