A3.3.1 Prompt detection and alerting of critical security control failures
Failures of critical security control systems must be detected, alerted on and addressed promptly, covering, as a minimum, failures of: IDS/IPS; network security controls; anti-malware solutions; FIM; logical access controls; physical access controls; any segmentation controls in use; audit logging mechanisms; tools that automatically review audit logs; and tools that automatically review code, where used. Related PCI DSS requirements: all twelve. Guidance: a typical failure is a control stopping or not working as intended, such as a firewall losing its rules or going offline. Applies only to designated entities. Objective under the customized approach: not eligible for the customized approach; only the defined approach can be used. Future-dated (bullets on automated audit log review mechanisms and on automated code review tools, where used): treated as a best practice up to 31 March 2025 and mandatory since then; the other bullets are already required.
Source: PCI DSS v4.0.1, A3.3.1. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open PCI DSS v4.0.1 in the compliance library.
Version 4.0.1 is the active version; 4.0 has been retired. Appendix A1 applies only to multi-tenant service providers, A2 only to card-present POS POI terminals that still use SSL or early TLS, and A3 only when a payment brand or acquirer requires it. Which requirements apply to you follows your validation type.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
- Monitoring or SIEM alert configuration for each control type · SIEM / log platform
- Sample control-failure alerts (e.g. FIM agent down, IDS offline) · SIEM / log platform
- Alert routing and on-call records · SIEM / log platform
periodic reviewEvidence produced at each review
none for this control
governing documentDocuments that govern the control
- Critical security control inventory mapped to failure alert rules · Policy repository / GRC workspace
- Health monitoring for automated log review and code review tools · Policy repository / GRC workspace
First move
Common gaps auditors find
- Automated log review and code review tools not monitored for failure
- Physical access control system failures not alerted
- Agent-based controls silently stop reporting with no heartbeat alert
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetA3.2.6.1 Response procedures for attempted removal of cleartext PAN · A3.3.1.1 Prompt response to critical security control failures