EvidenceSheet
PCI DSS v4.0.1 · Req 9: Restrict Physical Access

9.3.3 Visitor badges returned or deactivated

Visitor badges or other visitor identification must be handed back or deactivated before the visitor leaves the facility, or on the date they expire. The guidance explains that this stops anyone reusing a previously valid pass to regain physical entry after the visit has ended. Applicability: all entities. Customized approach objective: visitor badges or identification are unusable once they have expired.

Source: PCI DSS v4.0.1, 9.3.3. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open PCI DSS v4.0.1 in the compliance library.

Version 4.0.1 is the active version; 4.0 has been retired. Appendix A1 applies only to multi-tenant service providers, A2 only to card-present POS POI terminals that still use SSL or early TLS, and A3 only when a payment brand or acquirer requires it. Which requirements apply to you follows your validation type.

4
artefacts
2
held by a system
1
at each review
easy
to go live
Physical access / facilities
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Visitor badge issue and return log reconciled at end of day · Physical access / facilities
  • Badging system report of deactivated visitor cards · Physical access / facilities

periodic reviewEvidence produced at each review

  • Observation notes of the visitor sign-out process · Physical access / facilities

governing documentDocuments that govern the control

  • Procedure for handling badges not returned, including deactivation · Policy repository / GRC workspace

First move

Automate the pull from your Physical access / facilities. Badge system access logs and visitor register exports; facilities maintenance tickets.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

9.3.2 Visitor access procedures for the CDE · 9.3.4 Visitor logs for facility and sensitive areas