12.10.3 24/7 incident response coverage
Specific personnel are designated to be available on a 24/7 basis to respond to suspected or confirmed security incidents.
5
artefacts
0
held by a system
0
at each review
hard
to go live
Document repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
none for this control
governing documentDocuments that govern the control
- 24/7 on-call schedule with named personnel · Document repository
- Escalation matrix · Policy repository / GRC workspace
- Contact info maintenance procedure · Policy repository / GRC workspace
- Sample on-call activations · Document repository
- Coverage during holidays · Document repository
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- Coverage gaps overnight
- Stale contact info
- No escalation matrix
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet12.10.2 IRP reviewed and tested annually · 12.10.4 Incident responder training