MA-6 Timely Maintenance. Obtain maintenance support and/or spare parts for [organization-defined] within [organization-defined] of failure
Timely Maintenance. Obtain maintenance support and/or spare parts for [organization-defined] within [organization-defined] of failure.
5
artefacts
0
held by a system
2
at each review
hard
to go live
Document repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Records of actual maintenance response times measured against the defined period · Document repository
- Evidence the defined period was derived from availability requirements rather than from what the vendor offered · Vendor register / contract repository
governing documentDocuments that govern the control
- Defined list of system components requiring timely maintenance support or spare parts, with the time period for each · Document repository
- Service provider contracts or service level agreements evidencing the committed response time · Vendor register / contract repository
- Spare parts inventory and availability records for the components named · Policy repository / GRC workspace
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- Contract response time is for acknowledgement rather than restoration, so the committed period is not what the control needs
- Spares held for common components while the single sourced long lead item has none
- Components reaching end of support with no replacement plan, leaving the period unachievable
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetMA-5 Maintenance personnel · MA-7 Field Maintenance. Restrict or prohibit field maintenance on [organization-defined] to [organization-defined]