7.2 Competence
The organization must decide what competence is needed by people working under its control whose work affects information security performance; make sure they are competent through education, training or experience; where applicable act to acquire the competence and check those actions worked; and keep documented evidence of competence. The note gives examples such as training, mentoring or reassigning current staff, or hiring or contracting competent people.
Source: ISO/IEC 27001:2022, 7.2. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO/IEC 27001:2022 in the compliance library.
Clauses 4 to 10 are the management-system requirements: none of them can be excluded when an organisation claims conformity. The 93 Annex A controls are a reference set: one may be excluded with a justification in the Statement of Applicability. Certification bodies assess conformity; the evidence lists here are what auditors commonly ask for, not a list the standard prescribes.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Training, qualification and experience records for people in those roles · HR system / LMS
- Records of actions taken to close competence gaps and evaluation of their effectiveness · HR system / LMS
governing documentDocuments that govern the control
- Competence requirements for roles affecting information security performance · Policy repository / GRC workspace
- Coverage of contractors and others working under the organization's control · HR system / LMS
First move
Common gaps auditors find
- Competence requirements are not defined, only training attendance recorded
- The effectiveness of training is never evaluated
- Contractors are left out of competence management
- Records of competence are missing for key security roles
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet