8.4.3 Warning and communication
Document and keep up procedures for: communicating with relevant interested parties inside and outside the organization, covering what is said, when, to whom and how; receiving, recording and answering communications, including those from national or regional risk advisory systems; keeping the means of communication available while a disruption lasts; structured communication with emergency responders; the organization's media response and communications strategy; and recording the disruption, what was done and which decisions were taken. Where relevant, also warn parties who may be affected by a disruption that is happening or imminent, and make sure several responding organizations work together; exercise these procedures as part of the exercise programme.
Source: ISO 22301:2019, 8.4.3. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO 22301:2019 in the compliance library.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
- Incident log template and completed logs from exercises or real events · SIEM / log platform
periodic reviewEvidence produced at each review
- Contact data with evidence it is maintained · Policy repository / GRC workspace
- Exercise records covering the warning and communication procedures specifically · Policy repository / GRC workspace
governing documentDocuments that govern the control
- Communication procedures covering internal, external, responder and media routes · Policy repository / GRC workspace
- Verified alternate communication means that survive loss of primary systems · Policy repository / GRC workspace
First move
Common gaps auditors find
- Communication cascade depends on the corporate email and telephony that the disruption removes
- Contact lists stale, with departed staff and superseded numbers
- No decision log kept, so the response cannot be reconstructed or defended afterwards
- Inbound communication ignored, with procedures written for broadcast only
- Media response procedure exists but has never been exercised
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet