EvidenceSheet
CCPA/CPRA · Requests to know, delete and correct

CCR 7021 Confirm receipt within 10 business days and respond within 45 calendar days

For requests to delete, correct and know, and for requests to access ADMT or appeal an ADMT decision, the business must acknowledge receipt within 10 business days and explain how it will process the request, including verification and when to expect a reply. The substantive response is due within 45 calendar days of receipt, whatever time verification takes, with one further 45-day extension where the consumer is told the reason.

Source: CCPA/CPRA, CCR 7021. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CCPA/CPRA in the compliance library.

Applies only to a business that meets one of the thresholds in Cal. Civ. Code 1798.140(d).

3
artefacts
1
held by a system
1
at each review
moderate
to go live
HR system / LMS
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Ticketing reports showing acknowledgement within 10 business days · HR system / LMS

periodic reviewEvidence produced at each review

  • Automated or template acknowledgements with sent timestamps · HR system / LMS

governing documentDocuments that govern the control

  • Extension notices stating the reason · Document repository

First move

Start with the 1 of 3 artefacts that already live in a system (HR system / LMS); keep the periodic reviews but log each one as a dated record with a named reviewer.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

CCR 7014 Notice of right to limit sensitive personal information · CCR 7022 Carry out deletion requests completely and explain any denial