EvidenceSheet
CCPA/CPRA · Requests to know, delete and correct

1798.130(a)(1) Offer designated methods for requests to know, delete and correct

A business must provide at least two designated channels for access, deletion and correction requests, one being a toll-free number, plus its website where it has one. A business operating only online with a direct consumer relationship need offer only an email address. Under section 7020, the methods must reflect how the business mainly interacts with consumers (including an in-person method where it deals with them face to face), deletion may use a two-step confirmation online, requests to know must allow asking for data older than 12 months where it is held, and a request made through the wrong channel must be handled as if properly made or answered with directions to a proper method.

Source: CCPA/CPRA, 1798.130(a)(1). The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CCPA/CPRA in the compliance library.

Applies only to a business that meets one of the thresholds in Cal. Civ. Code 1798.140(d).

3
artefacts
1
held by a system
0
at each review
moderate
to go live
Ticketing / ITSM
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Web request form and email intake configuration · Ticketing / ITSM

periodic reviewEvidence produced at each review

none for this control

governing documentDocuments that govern the control

  • List of designated request methods published in the privacy policy, including the toll-free number · Policy repository / GRC workspace
  • Procedure for requests received through non-designated channels with examples handled · Policy repository / GRC workspace

First move

Start with the 1 of 3 artefacts that already live in a system (Ticketing / ITSM); keep the periodic reviews but log each one as a dated record with a named reviewer.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

1798.125(b) Offer financial incentives only with notice and opt-in consent · 1798.130(a)(2) Answer verified requests within 45 days, free of charge