§1798.130(a)(1) Designated Methods for Submitting Consumer Requests
Businesses shall make available designated methods for submitting requests, including, at minimum, a toll-free telephone number, and if the business maintains an internet website, the website. Businesses that operate exc
5
artefacts
1
held by a system
2
at each review
hard
to go live
Document repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
- Channel availability monitoring/uptime logs · SIEM / log platform
periodic reviewEvidence produced at each review
- Active toll-free number with call records · Document repository
- Accessibility compliance evidence · Document repository
governing documentDocuments that govern the control
- Web-based request form (if applicable) · Policy repository / GRC workspace
- Email intake mailbox (online-only businesses) · Document repository
First move
Mostly documents and reviews. Pull the 1 system-held artefact from your SIEM / log platform on a schedule; put the documents under version control with an owner and review date, and log each review as a dated record with a named reviewer.
Common gaps auditors find
- No toll-free number
- Web form errors not monitored
- Single intake channel for businesses required to provide two
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet§1798.125 Non-Discrimination for Exercise of Rights · §1798.130(a)(2) 45-Day Response Window and Identity Verification