P6.6 Notifying breaches and incidents
Affected individuals, regulators and others are told of breaches and incidents as privacy objectives require. Points of focus: a process determines whether a privacy breach must be notified, by what method, by when and to whom (added in 2022); and notice of breaches and incidents is given to affected individuals, regulators and others.
Source: SOC 2 (2017 Trust Services Criteria), P6.6. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open SOC 2 (2017 Trust Services Criteria) in the compliance library.
These are criteria, not controls: you design controls that meet them, and which criteria are in scope follows the categories your report covers (Security always; Availability, Confidentiality, Processing Integrity and Privacy only if chosen). A Type 2 report tests that the controls operated across the period, so the evidence asked for is samples across that period, not one copy.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Records of notification decisions and notices sent · Document repository
governing documentDocuments that govern the control
- Breach notification procedure mapping legal deadlines, methods and recipients by jurisdiction · Policy repository / GRC workspace
- Contract terms setting how the organisation, as processor, informs controller customers · Vendor register / contract repository
First move
Common gaps auditors find
- No documented decision on whether to notify
- Notification deadlines missed
- Customers (as controllers) not informed by the processor
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetP6.5 Vendor commitments to report unauthorised disclosures · P6.7 Accounting of personal information held and disclosed