8.3.10 Service provider customer password guidance
Additional requirement for service providers: guidance is provided to customers on changing passwords periodically when used as a sole factor for access.
5
artefacts
0
held by a system
1
at each review
hard
to go live
Document repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Customer acknowledgement records · HR system / LMS
governing documentDocuments that govern the control
- Customer-facing guidance documents · Document repository
- Customer portal notices and FAQs · Document repository
- Sample communications to customers · Document repository
- Updated guidance in service agreements · Vendor register / contract repository
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- No customer guidance issued
- Guidance buried in long docs
- No acknowledgement tracked
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet8.3.9 Password change frequency if only factor · 8.3.10.1 SP password rotation or posture