`RC.CO-04` Public updates on incident recovery are shared using approved methods and messaging

Q: What evidence do auditors commonly ask for on RC.CO-04 Public updates on incident recovery are shared using approved methods and messaging?

Public communications policy with approval workflow; Approved spokesperson list and training records; Holding statement templates for recovery; Crisis communications drill outcomes; Sample public updates issued during incidents.

Public updates on incident recovery are shared using approved methods and messaging

Source: NIST CSF 2.0, RC.CO-04. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open NIST CSF 2.0 in the compliance library.

artefacts

held by a system

at each review

hard

to go live

Document repository

where the evidence lives

teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

none for this control

periodic reviewEvidence produced at each review

Approved spokesperson list and training records · HR system / LMS

governing documentDocuments that govern the control

Public communications policy with approval workflow · Policy repository / GRC workspace
Holding statement templates for recovery · Document repository
Crisis communications drill outcomes · Document repository
Sample public updates issued during incidents · Document repository

First move

No system holds this evidence for you: it is people and documents. Reminders and routing to the owner still save time. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date.

Common gaps auditors find

Spokespeople untrained
Templates lack regulatory specifics
Drills omit recovery phase
Updates inconsistent across channels

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

RC.CO-03 Recovery activities and progress in restoring operational capabilities are communicated to designated… · RC.RP-01 The recovery portion of the incident response plan is executed once initiated from the incident response…