IR-7 Incident Response Assistance
Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.
Source: NIST SP 800-53 Rev 5, IR-7. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open NIST SP 800-53 Rev 5 in the compliance library.
Base controls and their enhancements. Which apply follows the baseline you are assessed against (for example FedRAMP Moderate or High, or the low, moderate and high baselines of SP 800-53B). Text in square brackets is a parameter your organisation sets.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Test of Organizational processes for incident response assistance; mechanisms supporting and/or implementing incident response assistance · Document repository
governing documentDocuments that govern the control
- Incident response policy · Policy repository / GRC workspace
- Procedures addressing incident response assistance · Policy repository / GRC workspace
- Incident response plan · Policy repository / GRC workspace
- System security plan · Policy repository / GRC workspace
- Privacy plan · Policy repository / GRC workspace
First move
Common gaps auditors find
- Users have no designated help desk or support resource offering advice on handling and reporting incidents
- Incident response support resource is not integrated with the organizational incident response capability
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetIR-6(3) Incident Reporting | Supply Chain Coordination · IR-7(1) Incident Response Assistance | Automation Support for Availability of Information and Support