IR-7 Incident response assistance
Requires an incident response support resource that forms part of the incident response capability and gives system users advice and assistance on handling and reporting incidents.
4
artefacts
0
held by a system
2
at each review
hard
to go live
Document repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Records of assistance provided to users during incidents · Document repository
- Integration evidence showing the support resource feeds the incident process · Document repository
governing documentDocuments that govern the control
- Documented support resource such as a help desk function or named responders · Document repository
- Contact routes published to system users · Document repository
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- Support resource exists but users do not know how to reach it
- Help desk takes reports without any handoff into incident response
- No coverage outside business hours
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet