PM-26 Complaint Management
Handles complaints that arise from supply chain handling of information and routes them to the responsible party.
3
artefacts
0
held by a system
1
at each review
hard
to go live
Vendor register / contract repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Records of complaints and outcomes · Document repository
governing documentDocuments that govern the control
- Complaint process covering third-party handling · Vendor register / contract repository
- Escalation route to suppliers · Vendor register / contract repository
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- complaints about a provider have nowhere to go
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetPM-25 Minimization of Personally Identifiable Information Used in Testing, Training, and Research · PM-27 Privacy Reporting