7.4 Communication
The organization shall decide which internal and external communications the privacy information management system needs, setting for each the subject, the timing, the audience and the method. Communications about PII processing with PII principals, customers, supervisory authorities and processors, breach notification among them, are the external communications the system has to plan for, and what they say is governed by the Annex A controls.
Source: ISO/IEC 27701:2025, 7.4. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open ISO/IEC 27701:2025 in the compliance library.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Records of communications with authorities, customers and PII principals · Policy repository / GRC workspace
governing documentDocuments that govern the control
- Communication plan naming subject, timing, audience and channel for internal and external PIMS communications · Policy repository / GRC workspace
- Breach notification communication route defined in advance · Policy repository / GRC workspace
First move
Common gaps auditors find
- Communication planned for internal audiences only
- Notification to authorities and individuals improvised at the time of a breach
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet