EvidenceSheet
DORA (Regulation (EU) 2022/2554) · DORA Chapter II: ICT Risk Management

Art.14 Communication

Within their ICT risk management framework, entities keep crisis communication plans to disclose responsibly, at a minimum, major ICT-related incidents and any vulnerabilities to clients, counterparts and, where appropriate, the public; they set communication policies for internal staff and external stakeholders that separate staff involved in response and recovery from staff who only need to be informed, and name at least one person to carry out the incident communication strategy and handle public and media contact. Entities listed in Article 16(1) are outside this Article and follow the simplified framework of Article 16 instead.

Source: DORA (Regulation (EU) 2022/2554), Art.14. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open DORA (Regulation (EU) 2022/2554) in the compliance library.

Applies to the financial entities listed in Article 2. Many duties are lighter or absent for microenterprises and for the entities in Article 16(1); each statement says where. Article 19 carries the reporting clocks of Delegated Regulation (EU) 2025/301, Article 5.

4
artefacts
0
held by a system
1
at each review
hard
to go live
Policy repository / GRC workspace
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

none for this control

periodic reviewEvidence produced at each review

  • Records of communications issued during past major incidents · Policy repository / GRC workspace

governing documentDocuments that govern the control

  • Crisis communication plan covering clients, counterparts and public disclosure · Policy repository / GRC workspace
  • Internal and external communication policies distinguishing response staff from staff to be informed · Policy repository / GRC workspace
  • Appointment of the person responsible for incident communication and media contact · Policy repository / GRC workspace

First move

No system holds this evidence for you: it is people and documents. Reminders and routing to the owner still save time. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

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Art.13 Learning and evolving · Art.16 Simplified ICT risk management framework