STA-09 Primary Service and Contractual Agreement
Make provider and customer service agreements carry agreed terms on scope and location of services, security requirements including shared responsibility, change management, logging and monitoring, incident management an
4
artefacts
0
held by a system
0
at each review
hard
to go live
Vendor register / contract repository
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
none for this control
governing documentDocuments that govern the control
- Executed service agreements showing each of the required provision areas · Vendor register / contract repository
- A clause coverage checklist mapped to the required terms · Document repository
- Evidence the terms are operationally deliverable · Document repository
- Records of agreements that deviate and the approval for the deviation · Vendor register / contract repository
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- Agreements missing right to audit or interoperability terms
- Terms present in the master agreement and absent from order forms that supersede it
- Clauses agreed that the operation cannot actually deliver
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheetSTA-08 Supply Chain Risk Management · STA-10 Supply Chain Agreement Review