BCR-07 Communication
Set out how stakeholders and participants will be contacted and kept informed while continuity and resilience procedures are running.
4
artefacts
0
held by a system
1
at each review
hard
to go live
Policy repository / GRC workspace
where the evidence lives
teal = a system already holds it · olive = produced at each review
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Evidence contact details are verified on a cycle · Policy repository / GRC workspace
governing documentDocuments that govern the control
- The continuity communication plan with audiences, channels and triggers · Policy repository / GRC workspace
- Current contact lists for internal and external stakeholders · Policy repository / GRC workspace
- Communication records or templates used in an exercise or real event · Policy repository / GRC workspace
First move
This control is evidenced by people and documents, not systems. Put the document under version control with an owner and review date, and log each review as a record with reviewer and date. Do not try to automate it.
Common gaps auditors find
- Contact lists stale, with people who have left still listed as responders
- Single communication channel that fails with the primary systems
- Customer and regulator communication not covered, only internal
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet