17.2 Establish and Maintain Contact Information for Reporting Security Incidents
Keep contact details for everyone who must be told about security incidents, for example colleagues inside the enterprise, vendors, police, the cyber insurer, government agencies and ISAC partners, and confirm the details are current every year. Implementation Groups: IG1, IG2 and IG3 (part of the IG1 essential cyber hygiene baseline, so every enterprise applies it). Asset type: Documentation. Security function: Govern.
Source: CIS Controls v8.1, 17.2. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CIS Controls v8.1 in the compliance library.
Each safeguard shows its Implementation Groups. IG1 is the essential baseline for every enterprise, IG2 adds to it, IG3 is all 153. Version 8.1 adds the Govern security function and asks for more processes to be documented; numbering is unchanged from v8.
These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.
system holds itEvidence a system already holds
none for this control
periodic reviewEvidence produced at each review
- Annual verification record · Document repository
governing documentDocuments that govern the control
- Incident contact list covering internal, vendor, legal, insurer, regulator and ISAC contacts · Policy repository / GRC workspace
- Offline copy availability · Document repository
First move
Common gaps auditors find
- Insurer notification contact missing
- List held only on systems that may be down
- Never verified
Do this for your whole sheet
Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.
Build my evidence sheet17.1 Designate Personnel to Manage Incident Handling · 17.3 Establish and Maintain an Enterprise Process for Reporting Incidents