EvidenceSheet
CCPA/CPRA · Requests to know, delete and correct

CCR 7024 Respond to requests to know: search scope, protected data and portals

Specific pieces of data may be released only after identity is verified to a reasonably high degree; unverified category requests may be denied or answered from the privacy policy. Government identifiers, financial account and health insurance numbers, account passwords, security questions and unique biometric data must never be disclosed, though the business may confirm it holds them. A business need not search data not kept in a searchable form if listed conditions are met and it describes that data. The response covers at least the prior 12 months, longer where asked and possible, is individualised, is sent securely, and may be delivered through a secure self-service portal for account holders.

Source: CCPA/CPRA, CCR 7024. The statement above is our statement of the clause, read from the published text and cited so you can check it against the official text, not the instrument verbatim. Open CCPA/CPRA in the compliance library.

Applies only to a business that meets one of the thresholds in Cal. Civ. Code 1798.140(d).

4
artefacts
1
held by a system
1
at each review
moderate
to go live
Cloud console / configuration management
where the evidence lives
teal = a system already holds it · olive = produced at each review. To go live: easy when half or more of the artefacts are already held by a system, moderate from a quarter to a half, hard below a quarter.

These are the artefacts auditors commonly ask for on this requirement, our guidance rather than text from the standard. Your assessor decides what is sufficient in your context, and asks for samples across the period when a report covers one.

system holds itEvidence a system already holds

  • Redaction rules applied to access responses for protected identifiers · Cloud console / configuration management

periodic reviewEvidence produced at each review

  • Records showing verification level reached before specific pieces were released · Document repository

governing documentDocuments that govern the control

  • Secure delivery method for response files (portal, encrypted email) · Document repository
  • Description of unsearchable data sets given to consumers where the search exception was used · Document repository

First move

Start with the 1 of 4 artefacts that already live in a system (Cloud console / configuration management); keep the periodic reviews but log each one as a dated record with a named reviewer.

Common gaps auditors find

Do this for your whole sheet

Paste the rows you run your controls from and get this mapping for every control at once, with the periodic-review ones flagged and a first move per row. No account for the first run.

Build my evidence sheet

CCR 7023 Assess and handle correction requests, documentation and denials · CCR 7025 Process opt-out preference signals